PROTECTING AND CONNECTING YOUR WORLD
PRODUCT INFORMATION SHEETS
VISTA 20P CONTROL PANEL
LYNX TOUCH 5210
DAHUA 16 CHANNEL NVR
DAHUA 4 or 8 CHANNEL NVR
DAHUA 4 MP SMART ILLUMINATION CAMERA
DAHUA TIOC TECHNOLOGY
TRENDNET 8 PORT POE SWITCH
DAHUA 2 DOOR ACCESS CONTROL SYSTEM
HID PROX READER FAMILY
HID PROX KEY FOB
TC2 APP : Download the TC2 app at the APP STORE for Apple products at the PLAY STORE for Android products. This will allow you to control your Honeywell Alarm System via your smartphone.
TOTALCONNECT2.COM : Visit the totalconnect2.com website to remotely control your Honeywell Alarm System using a computer with a Internet Browser.
DMSS : Allows you to access your camera system using your smartphone when you aren't at home. Get the DMSS app for your Android at the PLAY STORE or at the APP STORE for your Apple product.
SMARTPSS : Allows
you to view your camera system using any PC. Get it by clicking on
the SMARTPSS link to the left.
HPD ALARM REGISTRATION FORM (temporarily suspended until further
notice)
HPD ONLINE ALARM REGISTRATION (temporarily suspended until further
notice)
DAHUA NVR INSTRUCTIONS
HONEYWELL ALARM SYSTEMS:
FAQ QUICK CHEAT SHEET FOR VISTA 20P
FAQ QUICK CHEAT SHEET FOR LYNX 5210
My alarm is showing a Low Battery warning on the keypad. What should I do?
If you have a low battery please make note of what the error says. Sometimes it helps to take a picture of it. There are two types of low battery alerts. One is to let you know that one of your doors, windows, motion detectors, or smoke alarms have a low battery that needs to be changed. The other is a SYSTEM LOW BATTERY which indicates that the main battery in the unit needs to be changed. Give us a call at 808-523-0121 to schedule a technician to come out and change the battery for you.
There's a weird error on my keypad that I don't understand:
First thing to do is to note what the keypad is saying. It helps to take a picture of the error or write it down. Sometimes the alert will clear if you enter your 4 digit code then the number 1 for off, the same way you would disarm your alarm system. Do this twice and check if the error has gone away. If it hasn't then please give us a call at 808-523-0121 for more instruction.
My motion detector set my alarm off and nobody seems to have been home at the time. I don't see any evidence of a break in.:
Here are some common reasons that motion detectors may be inadvertently set off without sensing an actual person:
1. Geckos, other insects, or pets - If a gecko walks across the face of the motion detector it may set off the alarm. Other pets (mainly cats) may jump or play close enough to the sensor to set it off. Modern motion detectors have pet immunity which disregards pets under 40 lbs. Bigger animals may give you false alarms.
2. Balloons, drapes or people passing by a window that is in view of the sensor may set off motion sensors.
3. Very hot rooms with sudden gusts of colder air (or the opposite) may trick the sensor into thinking a large figure is moving across the room.
My smoke alarm is going
off but there is no fire:
Smoke alarms use particle detection
to sense smoke. Sometimes they will pick up the smoke from your
kitchen when you are cooking. People often have false alarms when
they are doing home construction projects that send drywall or wood dust
into the air in which case you can use a plastic bag to cover the smoke
sensor until you finish your project. Another common reason for
false smoke alarms are very humid environments. The water particles
in the air are sometimes enough to trick detectors. This is very
common especially in Hawaiian summers.
How to connect DMSS app to your cameras for remote viewing
How to playback video on the DMSS app
How to export video on the DMSS app
How to install Smartpss Lite
How to playback and backup video on Smartpss Lite
How to install the TC2 app on phone to control Honeywell Alarm System
How to use TC2 to set up notifications
How to set up a new user in TC2